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Dialogue with Stakeholders


Stakeholders Communication method Frequency Contents
Customers Sales representatives As needed Collect and provide feedback on demands and requests to FANUC. In addition, give customers tours of factories to enhance their understanding about new products and development schemes.
Service As needed More than 2,300 service and support staff members around the world provide telephone support, onsite customer support, and maintenance parts management.
Membership website As needed Answer customer inquiries by email and chatbot. In addition, we enable customers to purchase maintenance parts thorough our membership website.
New products open house show Every year Invite customers and introduce our latest products.
Exhibitions As needed Exhibit at trade shows in Japan and abroad to introduce our latest products.
ESG Rating As needed Answer questionnaire for EcoVadis, CDP etc.
Employees Labor union At least twice a month Hold discussions, negotiations, and exchanges of opinions through regular monthly meetings and committees, quarterly meetings, and labor-management negotiations.
Engagement survey Every year We conduct an “engagement survey” to ascertain employees’ awareness. Each organization uses the results of the survey to identify organizational issues and implements countermeasures in a PDCA cycle to consistently improve the workplace environment and enhance employee job satisfaction.
Shareholders General meeting of shareholders Annually Report on business reports, consolidated and non-consolidated financial statements, and audit results, and deliberate and make resolutions on matters to be resolved after Q&A.
Financial results briefing Quarterly Hold briefings and telephone conferences on the contents of financial results and business forecasts, as well as engage in Q&A sessions.
Individual dialogues with institutional shareholders As needed Explain FANUC's initiatives and governance, and exchange opinions.
ESG disclosure As needed Publicize ESG activities, as needed.
Communities Coexistence with communities As needed Contribute to the revitalization of the local economy through tax payments, job creation, and having business with local companies.
FA Foundation As needed Award prizes to recognize research results on factory automation (FA) and industrial robot technology.
Economic and industry associations As needed Participate in the planning and implementation of various initiatives by organizations.
Public-private joint projects As needed Participate in various public-private joint projects and promote technical exchanges.