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Dialogue with Stakeholders


Stakeholders Communication method Frequency  
Customers Sales representatives As needed Collect and provide feedback on demands and requests to FANUC. In addition, give customers tours of factories to enhance their understanding about new products and development schemes.
Service As needed More than 2,300 service and support staff members around the world provide telephone support, onsite customer support, and maintenance parts management.
Cancelled tours of factories in 2020 due to the COVID-19 pandemic.
Membership website As needed Answer customer inquiries by email and chatbot. In addition, we enable customers to purchase maintenance parts thorough our membership website.
New products open house show Every April Invite customers and introduce our latest products.
Cancelled our new products open house show in 2020 due to the COVID-19 pandemic.
Exhibitions As needed Exhibit at trade shows in Japan and abroad to introduce our latest products.
Exhibited at online trade shows in 2020 due to the COVID-19 pandemic.
ESG Rating As needed Answer questionnaire for Ecovadis, CDP etc.
Employees Labor union At least twice a month Hold discussions, negotiations, and exchanges of opinions through regular monthly meetings and committees, quarterly meetings, and labor-management negotiations.
Conducted these activities online in 2020 due to the COVID-19 pandemic.
Organizational performance evaluation clinical system Every year Listen to employee opinions from the perspective of employee satisfaction, and use the PDCA cycle to discover and resolve issues.
Shareholders General meeting of shareholders Annually Report on business reports, consolidated and non-consolidated financial statements, and audit results, and deliberate and make resolutions on matters to be resolved after Q&A.
Financial results briefing Quarterly Hold briefings and telephone conferences on the contents of financial results and business forecasts, as well as engage in Q&A sessions.
Cancelled in-person briefings, holding them instead by telephone conference in 2020 due to the COVID-19 pandemic.
Individual dialogues with institutional shareholders As needed Explain FANUC's initiatives and governance, and exchange opinions.
Cancelled in-person dialogues, holding them instead by telephone or online conference in 2020 due to the COVID-19 pandemic.
ESG disclosure As needed Publicize ESG activities, as needed.
Communities Coexistence with communities As needed Contribute to the revitalization of the local economy through tax payments, job creation, and having business with local companies.
FA Foundation As needed Award prizes to recognize research results on factory automation (FA) and industrial robot technology.
Economic and industry associations As needed Participate in the planning and implementation of various initiatives by organizations.
Public-private joint projects As needed Participate in various public-private joint projects and promote technical exchanges.